This privacy policy describes our commitment to preserving the security of your Personal Data, your privacy, and your rights to your Personal Data. It is written in plain language because we want to communicate this to you. It therefore lacks some of the precision that a document drafted by and for legal professionals would have, but it still represents our good faith effort at describing what we and you agree to when you entrust us with your data.
With any service, it is very important to think about your privacy. We believe strongly that your data is yours and we don’t want to know anything about it. This is one of the fundamental beliefs PassGraph was built upon.
Our goal is to make the best security software in the world. But security and privacy go hand-in-hand — you cannot have one without the other. No matter how many locks we put in place, it would all be for nothing if someone could circumvent the protections and view your data. The security of our product depends entirely on how good a job we do at honoring your privacy.
That’s why our privacy policy is simple: your data is your data. We don’t use it, we don’t share it, and we don’t sell it. You’re our customer, not our product.
Our business relies on trust and reputation.
Those principles ensure that you and your team are the only ones with the keys to your data. There are no back doors. We know so little about your data that we are proud to say we can’t reset your Master Password, even if you asked us to. This is what we call “Private By Design,” and it’s the basis of everything we do.
Thank you for trusting us with your most important information. We won’t let you down.
We retain two kinds of user information to deliver our services: Secure Data and Service Data. Both are treated securely with respect for customer privacy and data confidentiality, but there are important technical and usage differences.
Secure Data
Secure Data is data that we are not capable of decrypting under any circumstance. It includes all information stored within vaults in PassGraph Pocket App. This data is encrypted using secure cryptographic keys that exist only in the possession and under the control of our customers. We have no way of accessing or providing decrypted Secure Data, and we never receive copies of unencrypted Secure Data.
Your Secure Data is your property. We claim no rights to it beyond those necessary to deliver services to you. You may add, modify, and delete Secure Data at your discretion. Your Secure Data can be transferred to your Mac using scan QR code through our servers. But we will never decode your Secure Data.
Service Data
We inevitably acquire Service Data about your usage of PassGraph through operating our services. We retain only enough Service Data to operate and maintain the services. This data is never used for any other purpose.
Service Data is kept confidential. It is visible to our staff and includes, but is not limited to, server logs, client IP addresses.
We retain the right to hold and use Service Data to provide our services, troubleshoot problems, analyze the performance and demands on our services.